This Terms of Service explains how Canal Lighting operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from https://canallighting.us.
By using our website and placing an order, you agree to the conditions described in this agreement.
Business Information
Canal Lighting is an online retailer specializing in lighting fixtures and home illumination products. When you shop with us, you are entering into a transaction with:
- Business Name: Canal Lighting
- Website: https://canallighting.us/
- Customer Support: contact@canallighting.us
Products and Ordering
When you purchase lighting fixtures from our store, the following conditions apply:
- All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
- Product images and descriptions are displayed as accurately as possible, but we cannot guarantee that your monitor’s display of colors or finishes will be exact.
- We reserve the right to refuse service or cancel orders at our discretion, including orders with incorrect pricing or suspected fraudulent activity.
- Lighting fixtures are electrical items that require proper handling and installation.
Pricing and Payment
We accept the following payment methods for your purchases:
- Major credit cards (Visa Mastercard American Express Discover JCB Diners Club)
- PayPal and other secure digital payment options
- All transactions are processed in USD (United States Dollars)
All payments are processed through secure, encrypted third-party payment providers. Canal Lighting does not store or have direct access to your full credit card numbers or bank details. You agree to provide accurate and complete billing information for all purchases.
Shipping and Delivery
We handle the delivery of your lighting fixtures according to these terms:
- We ship to addresses within the United States. Delivery times typically range from 3 to 7 business days after order processing.
- Orders are processed within 1 to 2 business days (excluding weekends and holidays).
- Shipping costs are calculated at checkout based on weight, dimensions, and destination.
- Risk of loss and title for items pass to you upon delivery to the shipping carrier. You are responsible for filing claims with the carrier for lost packages.
- Our fixtures contain fragile materials such as glass and delicate metals. Please inspect your package immediately upon delivery.
Returns and Refunds
We accept returns under the following conditions:
- Return Window: You may return unused items within 30 days of delivery for a full refund.
- Condition Requirements: To be eligible for return, the lighting fixture must be unused, uninstalled, in original packaging, and with all wires uncut. Items that have been installed, mounted, or modified cannot be returned due to electrical safety standards.
- Return Process: Contact contact@canallighting.us to request a Return Authorization before sending any items back. Returns without authorization will not be accepted.
- Return Shipping: You are responsible for paying return shipping costs unless the item arrived defective or incorrect. Original shipping costs are non-refundable.
- Refund Processing: Once we receive and inspect your return, we will process your refund within 5 to 10 business days to your original payment method.
Installation and Safety
Due to the electrical nature of our products, the following safety terms apply:
- All hardwired lighting fixtures must be installed by a licensed and qualified electrician.
- Improper installation may result in electrical shock, fire hazard, or property damage. Canal Lighting is not responsible for injuries, damages, or code violations resulting from improper installation, misuse, or unauthorized modifications.
- You assume all responsibility for ensuring that installation complies with local electrical codes and safety standards.
Damaged or Defective Items
If your lighting fixture arrives damaged during shipping:
- You must notify us at contact@canallighting.us within 48 hours of delivery.
- You must provide clear photographs of the damaged product and the original packaging.
- We will arrange for a replacement or full refund at no additional cost to you for items damaged in transit.
Intellectual Property
All content on this website, including images, text, logos, and product designs, is the property of Canal Lighting and protected by copyright laws. You may not use, reproduce, or distribute our content without written permission.
Third-Party Services
We may use trusted service providers to process payments, ship orders, and analyze website performance. These providers only access information necessary to perform their services on our behalf and are contractually obligated to protect your data.
Limitation of Liability
Canal Lighting shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States without regard to conflict of law principles.
Changes to These Terms
We may update these Terms of Service at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page and become effective immediately upon publication. Continued use of our website constitutes acceptance of the updated terms.
Contact Information
If you have questions about these Terms of Service or need assistance with your order, please contact us at:
Contact Information:
- Phone: +1 212 343 0218
- Email: contact@canallighting.us
- Store Location: 313 Canal St, New York, NY 10013, United States
- Store Business Hours: Sunday: 10:00 AM – 6:00 PM Monday – Saturday: 9:30 AM – 6:30 PM
Response Time: We respond within 24 hours.
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